Museum MACAN is now open from Tuesday to Sunday, 10.00AM–16.00PM. Please read our health and safety protocols below
Terms and Conditions of Visit
Museum MACAN is ready to welcome you back to the Museum. Please read our health and safety protocols below!
Before Visiting
Make sure to plan your visit, read the updated health and safety protocols, and prepare the required documents when visiting. For foreign visitors whose vaccination certificate is not integrated to PeduliLindungi application, please bring and show your physical vaccination card upon entering the Museum.
Plan the day and time of your visit — entry will now be timed, with three (3) daily slots every every Tuesday to Sunday. Please come according to the time stated in your ticket, and you can spend as much time in the Museum for the day.
MACAN Society members, Patrons and Corporate Members, and Education Members are also required to book visiting slots.
Book your tickets online, or through our ticketing partners (Traveloka | Tiket.com | Got-Tix | Klook). We will only provide onsite tickets in limited numbers.
When ordering your ticket, you will be asked to provide your personal information (e.g., full name, address, contact number, age, and gender). This information will be used as anticipation when needed. This procedure is required by the government for visiting public places.
The Museum is working with VIDApass and PeduliLindungi. You are required to scan the PeduliLindungi QR Code provided at the entrance and exit, and to check your body temperature upon entering the Museum area.Information about VIDApass system and privacy policies can be found here. Information about PeduliLindungi system and privacy policies can be found here.
In accordance with government regulations, you are required to have received at least one dose of COVID-19 vaccine to be able to visit public places, including museums. Children under 12 years old do not need to show proof of vaccine, but must be accompanied by their vaccinated parents (minimum first dose) and have access to PeduliLindungi.
Please book your ticket online — The Museum only provides limited on-the-spot tickets at the counter.
All visitors and the Museum's staffs are required to wear face masks at all times. We do not provide face masks, but when needed, you can purchase Shop at MACAN's limited edition face mask at the Museum area.
Our Cloakroom will be closed. For your convenience, while enjoying art in the gallery, we encourage you to bring a bag that is no larger than A4 paper in size.
If you have been feeling unwell prior to your visit, please consider planning to come at another time.
Arrival at Museum Lobby
When you arrive, you will be guided to Level 2 (Museum Lobby).
Use your face mask at all times during the visit. We do not allow face masks to be taken off at any time — including when taking photo (selfie and group).
At the Museum Lobby, you will be directed to the Ticketing Counter (if you haven’t pre-booked your tickets) or to Level M (Museum) if you have booked your tickets.
Entrance to Exhibition Area
On Level M, you will be undergoing an independent ticket scanning process.
For your own safety, we will limit the number of visitors in the gallery in each time slot. Hand sanitizers are available in the Public Area, while Hand soaps are available in the toilet.
If you need assistance during your visit, the Security team and Museum Assistants in the Gallery and Public Areas are ready to help.
We have digitized our Exhibition Guide for your convenience. Download your digital Exhibition Guide and Museum Guide for Children for the exhibitions of 'Multiverses and Dreams'.
While in the Gallery, maintain a 2-meter physical distance with other visitors.
No food or drinks are allowed inside the gallery. If you bring water bottles or food with you, please keep them safely in your bags.
Any digital camera (DSLR, digicam, and Mirrorless), analog camera (SLR, 35mm camera, instant camera such as Polaroid and Instax), tripod, and selfie stick are not allowed to be used inside the museum. Please keep them safely in your bags.
After Visiting
Change your clothes and shower immediately after getting home.
If you feel sick, please visit the recommended medical facilities. The Museum will provide visitors’ data as requested by the local authorities.
